Willesden Bathrooms Reviews

1.14 Rating 7 Reviews
0% of reviewers recommend Willesden Bathrooms
434 Review Views (past 24 hours)
05AM - 7AM
0 Review Views
7AM - 9AM
39 Review Views
9AM - 11AM
42 Review Views
11AM - 1PM
39 Review Views
1PM - 3PM
59 Review Views
3PM - 5PM
62 Review Views
5PM - 7PM
38 Review Views
7PM - 9PM
43 Review Views
9PM - 11PM
56 Review Views
11PM - 1AM
18 Review Views
1AM - 3AM
38 Review Views
3AM - 5AM
0 Review Views
Are you a business owner?
See Business Solutions

Write Your review

Tell us how Willesden Bathrooms made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Customer Service
communication channels
"Ordered a thermostatic shower and the compression nut is too small for the pipe. Sent them video. Four weeks on still no part received. Constantly fobbed off. The shower has been fitted and new tiles also fitted but plumber cannot complete job and has now gone on another job. Will be taking legal action for replacement and tiles etc."
Posted 3 months ago
Are you Willesden Bathrooms? Gain access to your dashboard so you can reply to this review. Free Access
"Our experience is typical of many other unfortunate shoppers of Willesden Bathrooms. We began on 3rd September over several days, with three long, unanswered calls eventually diverted to an answering service which wouldn’t allow messages to be left. This was followed by an email which requested photographic evidence of the fault. Our completed response including name of company which installed the item, the asked for photographic evidence began a circle of emails asking for the same information to be submitted again, which we did. To break the cycle, we asked if Willesden would seriously address our issue. A series of repeated emails bounced back. At this point we assumed they had blocked any further communication we were attempting to send to them. We strongly recommend you choose another company for your bathroom requirements."
Posted 5 months ago
"Poor customer service, Karin, is the one that needs the sack! Very untrustworthy"
Posted 6 months ago
"Avoid. Of the 4 toilets I have purchased with them, three became defective or altogether broken in less than 6 months of use. I may have been unlucky with the batch of products, but adding insult to injury, the customer service is terrible. I've been trying to have the defective items replaced for 4 months now. More than 30 emails have been exchanged so far (although many of them simply went unanswered). It's been weeks since I sent the pictures and videos of the defective items they have requested (a number of them!) but the technical team is still apparently incapable of - or unwilling to - reach a conclusion. I'll keep trying. And spreading the word. But if you still have the chance, go somewhere else"
Posted 8 months ago
"Brought item there eBay store. Item not delivered by either them or there courier yet I was still charged for it. Terrible and arogant customer service."
Posted 9 months ago
"Please do not use - placed an order and requested a cancellation on the same day. The company still sent the item out, refused to refund the delivery charge even though they have confirmed that they received my cancellation request before the order had been dispatched. The lady on the phone Parv has the worst telephone manner of anyone that I have ever spoken to, she was extremely rude, she can’t understand that as a customer I have not done anything wrong, the company are at fault for sending a cancelled item and are now charging me for their own error - absolutely disgusted and definatley won’t be using again and won’t be recommending to anyone."
Posted 1 year ago
"They didn't have the items I ordered in stock but rather than let me know, they decided to wait until they arrived. Had i not called this would have delayed my installation. Several calls over the week to request part delivery resulted in a request for order cancellation. Also their eBay prices are a lot lower than their own site prices. Poor customer service bit at least the refund was done quickly."
Posted 1 year ago
Willesden Bathrooms is rated 1.14 based on 7 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support