Anonymous
Avoid Wickes bathrooms like the plague. From installation to after sales service they were appalling. Bathroom started being installed the second week of March. On the second day of installation there was a massive leak from the upstairs bathroom to my living room and on the third day no one bothered to even turn up to do work on the bathroom. By the Friday the fitting had started and by the Saturday I was left with an un-usable bathroom. By unusable I mean that it was completely unfinished (sink & toilet were not plumbed in, mirror was not on wall, tiles were scratched, silicone had not been done, lumps of filler on ceiling were not sanded down and I could continue). The sink was no more than 4cm away from the toilet and so even if it was plumbed could not be used - this was a design issue as the designer has suggested we get a 600mm sink which did not make the most of the space. The contractors did not return to do anymore work and told me it was down to wickes to sort the problem. After 5 hours of phone calls and evening being shouted at by the design consultant I was no further forward. In the end I was forced to source my own sink from Victoria plumbing and even get a quote for the unfinished work and painting over the leak. Wickes were particularly unhelpful and did everything in their power it seemed to try and avoid blame - blaming the fitters. Bathroom was finished 6 weeks later reluctantly by wickes. I would avoid wickes if I were you absolutely terrible customer service.
5 years ago
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Wickes has a 1.5 average rating from 1,671 reviews

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