These are just the highlights....I ordered a kitchen from Wickes with an agreed fitting date a few weeks later, commencing on a Wednesday. Everything was due to be delivered the Friday before, I took time off work - no delivery. Called customer services and was told that they would definitely deliver that day. They didn't. Called CS again the following day and was told they were now not sure where the kitchen was. Finally delivered on the day of installation minus numerous parts. Early on day 1 of installation Wickes sent their installation team manager out to visit but he was only concerned with me filling in a customer satisfaction survey. Thanks. Things then continued in the same vein. More missed deliveries, a Wickes supplied installation team (who would only accept cash payment) that shoved the fitted oven in with so much force that it caused a gas leak which they ignored and continued with the installation. I only noticed the smell that evening, had to call gas emergency services who deemed it a significant gas leak and promptly capped my supply. Wickes CS were not interested and said it could not be proved, so left me out of pocket as the fitter only offered to partly contribute to the cost of repair. Wickes finally agreed to compensate me for time taken off work for missed deliveries but would only pay me in Wickes gift vouchers. How a national company can behave in this way is beyond me. A staggeringly bad service. Avoid at all costs.