Delivery missed - Advised today they had a major systems failure over the weekend. If your delivery was for today, you may get it tomorrow (or not at all!) Complaints to Customer services seem to get lost and you wait for a long time for a non-committal response - avoid their web-based "enquiry submission" as it is not classed as a complaint. Email simon.king@wickes.co.uk as the MD and place the words Formal complaint in your header - this way any board-level meeting (should) discuss these if they are bothered about customer reputation. Having said this Money Saving Expert has a thread about Wickes poor delivery service in 2007 so there hasn't been much improvement since!