A series of minor errors and issues with timings not being met, then two days before the bathroom fitting I got a phone call to say they didn't have the toilet and wouldn't for over a week. Since the fitters are only booked for 4 days and you can't fit tiles and flooring without the new toilet in place, not to mention how we were supposed to go to the loo during this time, I had no alternative but to cancel; they didn't sound at all surprised and made no offer to try and rectify things. Told to go back to the store for refund, yet again moving 80kgs of tiles and about 30kgs of flooring, also to get a refund. Had to wait one hour because you "can't" have a refund until everything is delivered. Since I'd been told that morning to go to the store, I wasnt moving untilI got it. Now stuck waiting for all the other bathroom items to be removed. I have only one word to describe my experience: symbolic. I advise you to avoid.