Incompetence and ineptitude are how I would describe the whole of the shambles that has been my bathroom experience courtesy of Wickes. Ordered the full package for my new bathroom from Wickes. Went into the Hove store to plan and order the full bathroom, so far so good as Lisa the sales consultant was pretty efficient. That however was where the efficiency stopped. On delivery day no bathroom arrived due to it having been forgotten to gave been loaded onto lorry. A whole bathroom for gods sake! How can you leave that behind? Eventually delivered days late then the real fun started. Poor project management, dodgy plasterers, replacement plasterers, workmen not turning up til the evenings due to being overstretched, missing items that took days and some times weeks to arrive. Three attempts to get a working non cracked toilet, missing parts from the shower and as for the tiling well what can I say?have had to have the floor retired twice and am waiting for wickes to sort it out again as grouting is constantly crumbling. Project manager has gone awol or maybe emigrated to avoid angry customers!!! AVOID WICKES AT ALL COSTS. PLEASE GO ELSEWHERE!