Very disappointed in the level of customer after care. The bath had a few ridges which the plumber pointed out to us but they weren’t bad and the shower screen sits on top. The hose part of the bath taps had sheared off. The toilet side of the combined vanity unit was chipped. And the shower came with no instructions. I phoned to report all of this and got a very sympathetic hearing from the female on the phone. She told me to return the damaged tap and that compensation could be discussed then. I drove back to Hillington which is a round trip of over 40 miles. The tap was replaced but the woman at the counter said she would have to speak to her manager. This she did in full sight of myself, the manager is still to even acknowledge my presence or speak to me. The assistant returned and told me I would not be gettting anything by way of compensation, not even for fuel for my forced return to your premises. Our plumber had managed to disguise the chips on the unit and had installed it, which at least gave us use of the toilet but the assistant told me we should have returned it within 48 hrs to get a replacement. God only knows what we were meant to do in the intervening period or if you didn’t have a replacement in stock! We had originally chosen a different unit which was meant to be picked up and fitted in April but we’re constantly told it wasn’t in stock but should be in at another given date. It never was and we ended up picking another unit so that we could get the job done. Overall, a very disappointing experience and despite having purchased from you in the past we certainly will not do so again. I will not recommend you to any family or friends and indeed will discourage them from using you given our bad experience with your company.