Not normally one to leave reviews .
Have always used wholesale domestic for all our bathroom renovations with no issues , but cannot say the same this time .
All started with choosing our bathroom to which we told the sales advisor that we needed the stuff off the shelf as we had a time limit and no time for special order items . We were assured that our items would be available to pick up next day and one item would be a couple of days . We were fine with that . We arranged for a plumbing company to come in the following weekend to fit all the furniture . I Phoned the night before to arrange to pick up our items . Someone was supposed to phone us back but that never happened so we assumed everything was ok .
The following morning we called again and was given the bombshell that 2 of our items were not available and would take another 3 weeks !!!!! Given the fact that we had stated we needed everything ASAP , Why did no one call to let us know ?? We were left with an in usable bathroom and a plumbers bill for the day as this had been booked !!
I phoned customer service to inform them of our inconvenience and disappointment at their lack of communication and eventually after a lot of calls backwards and forwards I was offered compensation of £150 ……. The plumbers bill was £300 for their day of being unable to carry out any fitting !
Needless to say I have not had any further calls or the £150 that was promised !
2 years ago
Wholesale Domestic Bathrooms has a
4.1
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713
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