I ordered 1 metre of white 4mm LED strip, an aluminium strip with frosted cover and a 12v power supply intending to make up a light for a cupboard. The illustration on the website clearly showed a socket connector on the end of the LED strip so I was disappointed when the order arrived with a short piece of wire soldered onto the end of the strip. I phoned Customer services , explained my dilemma and was asked to send a photo of the end of the strip and I would receive a call back with instructions on what to do next. I didn't receive a call back and it being Friday I waited till Monday to try again. A different agent told me that that was how the strip came and told me I needed an adaptor to connect the strip with the power supply. No mention was made of male or female adaptor and since I already had a power supply I assumed the adaptor I needed would be the correct one sent. It wasn't. I then ordered the correct one - a female adaptor. Then when I went to mount the assembled fitting, although I was careful, the soldered wire, all 10 cm of it, came away. I have attempted to reattach it but so far without success. Overall I feel that the experience has been disappointing. The products seem good but the flimsy nature of the attached join and the lack of help from Customer Support - which led to further unnecessary expense rather let the side down.