Ian Cater
Not sure if you'll want this on the site or not... I was pleased with the look of my dusk/dawn lantern, which was exactly the type I wanted. Unfortunately, the part of the frame which holds the glass panels was slightly bent, but I decided I could live with that. The wrong instructions were included, which were for a PIR light. I was able to work around this, while discovering that I had to remove the photocell from the body of the lantern in order to fit the glass. I drilled my wall for the 2 mounting holes in the backplate, and wired everything up. On attempting to mount the front of the lantern to the backplate, I found the bolt supplied was slightly too short. It may have worked on a perfectly flat wall, of the type most buildings don't have... In my attempts to "start" the thread, I found that the female thread in the alloy backplate stripped almost immediately. I was able to solve this by drilling the wall again and screwing through the lantern body and backplate into the wall. This all took a long time, and I still have to re-check the earth continuity for the lantern body. The lantern is mounted high up and there are no children in the house so that can wait for a bit. I was actually really pleased with the attitude of Tegan in customer services, though she was not aware of any daylight testing procedure for the lantern, eg power on/power off within 3 seconds and light goes into test mode. I would use your company again, though I feel this particular lantern would have defeated a less technically competent person. My background is part time plumber/kitchen fitter/bike mechanic. I have spent about 30 years taking things apart and putting them back together. Without some of my experience I think I would have ended up returning the lantern for a refund.
5 years ago
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