Luke Blakey
My order was first dispatched to the wrong person, at the wrong address. I then received that persons order, addressed to me. I phoned and was able to get this back in the post to WLED with the freepost address provided by email the next day. A week later and the order arrived. Hurrai. Goods arrived in working order, although the infomation on 4 of the boxes themselves did not match the information online, I was able to use them, and they were bright enough. Finally the '5 YEAR Free warranty' emblazzoned on the website and invoices. Firstly no info or detail of this arrived with the order. No Mention AT ALL in the paperwork, no registration slip to post back no nothing. Noticing the ommision I phoned and waited on the phone to talk to another customer service rep, expecting the order details made electronically to mean registering for a warranty a doodle over the phone even if in this case of repacking my misaddressed returned goods someone had forgot a insert. Wrong, the cust service rep refereed me to the website, and when I mentioned that was where I had gone first and been refered to him, he said to look for a PDF. Most STRANGE. Lastly this warranty is not free nor not automatic. I ordered 6 bulbs so for this nuts company naturally I had to pay 1.20 to print, manually fill in and then 70p to post SIX identical printed paper forms (for each bulb bought) by snail mail to the company, including manually writing in the SKU codes (more complicated to do properly then you think, particularly as the form did not provide the space to fit), sign date and return by post by 2nd class stamp. A Week on and I still do not know when or how I will be notified of whether this 'free' 'five year''warranty' will go through.WHAT IS GOING ON HERE? This may be a underesourced sales operation of a UK Manufacturor, but why this complete incomprehensible level of complexity in the service, fulfilment, conditions and advertising?
Helpful Report
Wholesale LED Lights is rated 4.39 based on 4,894 reviews

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