I have ordered a number of times from Whistlefish and love their cards. However my last order experience was not very pleasing. I put in a order late on my birthday as I did not want to miss the opportunity to get your birthday offer of 12 cards for £9 which was due to finish at midnight. I was completely out of cards and needed to do a large order, so it would make a big difference to my purchase. However it would not allow me to get the discount at the checkout after spending well over an hour choosing my cards and it telling me I had used the special saving 9 times. It charged me the full amount of £1,80 for each card, over £200 in total. When I chased this after my purchase I was given a load of reasons why the special offer was not allowed even though when searching the website none of these reasons were to be found anywhere. I was told I should not have made the purchase without ring8mg to check, but as I was ordering at 11pm on a Sunday evening this would not have been possible. I was even told that customer service we’re doing me an enormous favour in refunding me the difference. The website should be much clearer on what is allowed, and when ordering it should not tell you that you have saved so many multi buys if it will not allow it when it comes to the final price calculation. There was no real apology for what had happened just a list of the reasons why it happened and how it had made too much work or made it difficult for them to give me a refund of the difference. It made me feel that I will buy from a Whistlefish shop when visiting Cornwall but not bother to do an online order again. It left me feeling very unhappy about my shopping experience on my birthday.