"At last I have found my password and can now leave the feedback I think Which deserves.
I used your services to re-mortgage my home and despite me telling your advisor what I wanted, he did not carry out my instructions. My fault really, I thought I was dealing with an advisor with integrity but I was wrong and because I was too busy to scrutinise the deal I ended up not getting what I requested. But we live and learn . It will never happen again as I will never use your mortgage service again and I will ensure I tell my friends."