Beware of the terms and conditions. Even though you book it for a period of 2 weeks, you need to book a collection at the same time. If you don't, they will take another payment of 2 weeks. Its a rolling contract so why they ask for dates when you book it is beyond me. I feel sorry for elderly people (likely to be most of their user base!) who may not understand. Wont be using again, poor service.
Posted 10 months ago
Please accept our apologies for any confusion or misunderstanding on how our hire works. We do ensure that this information is clearly presented on our website as well as the confirmation emails and paperwork that we send out for every order, but will review this again in light of your feedback.

We offer our wheelchairs on an rolling contract as people hiring from us do not normally know how long their need will be for, particularly if recovering from injuries or illness. This allows you to keep the wheelchair as long or short as you want, without the hassle of having to contact us regularly to extend – instead, you simply need to contact us when finished with your wheelchair, and we can arrange collection for the next day. If your need is for a fixed period, you can contact us straight after ordering to book in a convenient collection date.

If you would like to discuss this further, please call us on 0800 025 8005.
Posted 10 months ago
Wheelfreedom is rated 4.89 based on 1,705 reviews

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Alice, Customer Support

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