Spent entire day at home to wait for delivery. Wheelchair was delivered dirty and with defected / not proper arm rest.
Spent another day at home to get new arm rest delivered
Spent another day at home for collection!
Could not even step out for 10 min to collect my kids from school across the street because SUE from collection would not inform collection company to call me on mobile.
Worse service I have ever had
Posted 5 years ago
Thank you for your feedback, I am sorry that our service let you down on this occasion.

All our equipment goes through a professional steam clean and service in between hires. However, on this occasion we appear to have fallen short of our usual high standards, for which I would like to apologise. This is an issue I am investigating further with our maintenance team to ensure that it does not happen again.

I am pleased that we managed to resolve your collection issues, as per your subsequent 5* review. Please don’t hesitate to contact us if there is anything further we can assist you with.

Yours faithfully,

Giles Donald
Director
Posted 5 years ago
Wheelfreedom is rated 4.89 based on 1,705 reviews

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