I had been DIYing when I came in to the shop so I looked rather scruffy but I was treated like a pariah. Never judge a book by its cover. I brought in my partner's dress ring which you repaired beautifully. I also brought in two pairs of toggle cuff links ,one of which , you had repaired previously but on this occasion you refused to help and offered no alternative advise. Most of the cutlery and table ware in my house is by Georg Jensen bought at your shop over the years and I always enjoyed the buying experience but not on my last visit. I continue to buy Jensen jewelry for my partner but I now use Godshaws