I recently underwent a otoplasty operation at the Westbourne Centre with Mr Nishikawa and I could not be happier with the results or experience. Both Hiroshi and his team are professional to the utmost degree and provide a fantastic service. Every detail and worry I had pre surgery was addressed and they provide a very comfortable and friendly approach. On the day of the surgery the staff do a fantastic job of easing any nerves with friendly conversations and humour to keep the whole thing light. Even as the last surgery of the day all the staff still put in 100% effort to make sure I was completely at ease. The surgery itself was very smooth, I opted to go without general anaesthetic as I'm not a squeamish individual. It was all done within about 45 minutes and Hiroshi would always keep checking in every 5-10 minutes to make sure I wasn't in any discomfort. Post surgery I was bandaged up and the staff would come and check on me while I had 15 minutes to recover then I was escorted back to my driver. I can honestly say this is one of the best customer services I have received, and I would have absolutely no doubt in trusting the practice should I ever need to in future. I had a rather difficult situation for Mr Nishikawa to operate on and the results he has achieved are amazing, he is very talented. I would recommend anyone who is on the fence to go and meet with him or another surgeon at the practice. He was very honest about the procedure and what would be best for me, you can tell that he has your best interests at heart. Thank you to Hiroshi and everyone at the Westbourne Centre.