I was passed the details of CAS from a colleague and thought it may be worth a try, one of the best decisions I have ever made! From the outset CAS understood what I was looking for. The service they provide is highly professional and efficient. As a contractor I spend a lot of time working away from home and a lot of hours at work, this is in addition to managing my own business, CAS have removed the added effort of continually looking for and booking hotels. They have negotiated better rates than I could, arranged block bookings and periodically check that everything is ok with the hotels I use, I have been using CAS for almost 12 months without a single problem On a rare occasion when the service from the hotel fell short I mentioned it to CAS. Next time I checked in to the same hotel I found that CAS had been in contact and I was assured by the hotel that the minor issue I faced would not be repeated, this was done without me asking and I have never had a problem since. I have passed the details of CAS to many colleagues, none of them hesitate to use CAS whenever they require accommodation and I am sure they would echo my comments. I have been asked by CAS what they could improve as they are always take customer service seriously. After much consideration I have thought of nothing, only to say please keep up the level of service you currently provide as I am sure you will continue to grow Highly recommended, maybe CAS could pass on some of their expertise to other ‘Service’ organisations!