I found the Staff were quite pushy when in store and more so not very helpful after purchasing an wonderskirt with my wedding dress from the shop nearly a year ago which I was advised it was required. My dress needed alterations as it was too big when I bought it and when I took it to the seamstress a couple of weeks ago I was advised the wonderskirt would not be suitable due to the dress having a very low back. After sending emails back and forward pictures of receipt then pictures of me wearing the dress with the wunderskirt it was finally agreed in principle as a gesture of good will for me to return it for an exchange for some accessories e.g veil/hair accessory. The wunderskirt was in the original packaging with tags attached so I think it it wrong that I was not able to get a refund but even then I accepted the policy and used the £99 to purchase some accessories to make up most of the value but I just found the staff a bit unhelpful and come accross quite rude therefore I would not recommend Wed2B in future to anyone else as I have had a really bad experience. Very dissapointed with the service when you spend alot of money on a wedding dress and this should be one of the best experiences and part of the exciting journey for your special day.
3 weeks ago
WED2B has a
4.9
average rating
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