At the Glasgow store, I went in on a Wednesday afternoon explaining that I needed to try on bridesmaid dresses. I was on my own and wasn’t buying, I just needed to try on 2 specific dresses for a size. The women explained that she wouldn’t be able to help me for 2.5 hours but I could look around and see the dresses I needed to try on. I said that’s fine, I didn’t need help trying the dresses on. I then asked if she could show me roughly where abouts the dresses were in store and she said she couldn’t. She seemed very stressed and flustered as if she was overwhelmed with work. I then found the dresses I wanted and took them off the rail and she came running out to say that I wasn’t allowed to take them off the rail because other bridesmaids needed to try them on. I explained that I was trying them on and she said that you can only try a bridesmaid dress with a consultant and no one could help at the time. She was very rude, and it was clear with her snappy tone of voice that she was trying to usher me out of the shop as soon as she could. The shop was empty, apart from me there were another 2 ladies browsing dresses. I didn’t need a consultant to help me try a dress on. I simply needed to know a rough size and I would have had the dresses altered elsewhere. I asked the woman if I could book because clearly you need a booking if you can’t be seem for 2.5 hours on a quiet Wednesday afternoon. She again said with a snappy tone that it was walk in only. I won’t be recommending this place to anyone, the service was not what you would expect for a bridal shop.
3 weeks ago
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