Arrived at the chelmsford store. Was welcomed in with smiley faces. Went straight through with Alice. Showed her the style I was after. I had about 5 photos on my phone which I showed her of dresses WED2B have. Tried on a couple which weren’t really my style or what I envisioned. She bought a few more to me. None of which I showed on the pictures. So they must not have had these in stock? I was shown no accessories, belts or veils with any of the dresses I tried on. For then to be told I can order the Fraser in and pay for postage and then Alice disappeared. I felt I was cut short. We walked out to where the dresses are all hung and actually saw one of the dresses that I had in a picture on my phone in my size which I hadn’t been shown. So at this point I was a little annoyed this wasn’t one that Alice bought to me to try on. So I picked it up to say can i try it. To be rudely spoken to by Alice who 2 minutes ago couldn’t say hun, babe enough when speaking to me. She snapped and said don’t just grab the dresses. I explained this was one I had a picture of and wasn’t shown and I should have been and would like to try it on. I was told i would have to join the queue as there are people waiting. Which is disgusting the fact I felt rushed and wasn’t shown all of the possibilities in my size. We then spoke to the manager, Alicia and said this isn’t acceptable, A. The way Alice had a quick change of character towards us and was rude and B. Told we had to wait. We had only just got changed and did not see why they couldn’t put me back in the changing room. This left me very upset. Also had no apology from how rude she was to me. She made me feel awful and not special one bit after snatching the dress out of my hand. Alicia dealt with us and managed to try the dress on. And it was the one! Just a shame the way I felt just before and didn’t feel as special or as happy as it should have been. The contrast in customer service was huge. WED2B is convienient for getting a dress on the peg and they have some lovely dresses. Just make sure you have one of the other lovely ladies and not Alice.