Olympia was very friendly and helpful in finding the right style for me. And I was very happy with the dress I purchased. However… Having visited the store on a very busy Saturday, (a couple of the staff said they hadn’t seen it this busy before) made the experience less enjoyable. There was nowhere to sit and wait, we were told not to look through the dresses until the consultation and couldn’t leave the store so maybe a toilet should be provided. My daughter in law, who was with me, said the selection of dresses in the Norwich store had been substantially reduced as well as the size of the store Overall, I think the queue system should be reviewed so the customer experience improves