I visited the Leeds branch, excited about the Bridal experience but was utterly disappointed. When we arrived we was asked to take a seat and a lady came to chat about my likes and dislikes. She proceeded to say i was only allowed to try 4 dresses. As by this point if i haven't found the 'One' they don't have it. I immediately felt pressured and should have walked out. Very little chat with the stylist. It would seem she would have rather been else where on a Sunday Morning. No offer of refreshments, uncomfortable box for my elderly Mother to sit on. First dress came and was everything i didn't want. However, she kept reassuring me the Seamstress could fix things (although there is no seamstress their to reassure you of this). She gave me a mermaid underskirt. Which i questioned why a mermaid style when i wanted A line. I was told that is all they got. However, i had to have an underskirt for the dress. I did find the 'one' which so far is to my satisfaction. It was then the pushy sales of a veil, saying they wont have it in for long. Must take it now before they sell out. Then the £8 hanger as they couldn't sell a dress without the Hanger, or the £25 Bag or the £30 Box for the Dress which is understandable. I wasn't told the prices of said items till i had paid. I then realized i had also paid £8 for a hanger a further £25 for a bag and £30 for a box just for the Veil. Which i hadn't agreed to. To add further insult i was charged £4 for my something blue token which i didn't ask for or receive. Was only till i paid and looked at the receipt to realize what i had paid for. Then to be told they didn't accept refunds on anything. Which is outrageous to say we hadn't even left the shop. Overall, it was very disappointing. Looking back i should have gone else where. I never write reviews. However i wouldn't want others to have the same experience as myself. I just wished i had read the reviews before going.