I visited the Newquay store on 6/5/23. I chose the dresses I wanted to try on within 20 minutes and then had to wait another 25 minutes before we could try them on. The lady on the front desk tried to stall us during this time by asking about hair and accessories but because it was my first time trying on dresses I couldn't answer the questions. I would have rather she said there's only one consultant working today and she's with someone so it might be a bit of a wait. When the consultant was taking off my first dress she accidentally pulled on the band that she had put on my head and not taken off. I said "the band has been pulled out of my hair". She apologised and put me in the next dress. This time, the dress got caught on the small claw clip holding up the top part of my hair while she was pulling I said ow and she didn't stop. I informed her that she pulled on my hair and she apologised again. I took the hair clip out. When she was taking off the third dress, the zip got caught in my hair and I made sure to exclaim loud enough for her to hear me. Instead of stopping she pulled it out so I informed her she'd ripped out some of my hair. She said she wasn't having much luck with my hair today which made it feel like it was my fault. I didn't try the last dress on and left hurt and upset.