On Saturday, March 25, 2023, I came to the Antwerp branch with my mom for my very first fitting. When I entered the store I was greeted kindly, but they immediately assumed that you knew what the intention was. I was sent a bit towards a registration board and from then on it could start. We were waiting along with another bride and her company. After waiting for a while, 2 ladies came to see what was best and who could best keep the 'talk'. When they had decided who was going to talk, the lady started talking a bit rambunctiously and after a few words she had to excuse herself and do something else for a while and then come back. She started again but regularly lost her words and when she walked away for the 2nd time, the other bride said to me "it's getting messy here". After we finally had the talk, the endless waiting began. (P.O.V: We arrived around 11 a.m.) We had to wait and wait.. eventually the woman who did the reception asked which dresses I liked. I showed her the dresses I found on the website. The 2 dresses were not there, but she did have something 'equivalent'. side note: while waiting we were hardly kept informed. The dresses she'd chosen as "equal" didn't come close. I showed her a 3rd dress on the website, but she also said "I don't know if I still have this one" I finally found the 3rd dress in the rack myself. After she had put the dresses aside, we had to wait and wait again and only after an hour were we approached. "It's Bit Busy" It was already 2 p.m. when they came to announce that it was almost our turn. Finally I was allowed to wait at the fitting rooms, but at that moment my desire and patience to try on was hard to find. The lady who supervised my fitting was nice and helpful. Although she didn't quite listen to what I said. I didn't like the first dress at all and I kept repeating this, but she kept saying how beautiful the dress looked on me. It wasn't until after I put on the dress I found myself that she said "oh yes, this dress suits you much better" Unfortunately, that dress just wasn't it. It wasn't 'THE' dress. I didn't feel like a bride in it and I didn't have a WOW effect. I told the lady who helped me that I would not buy today and that I want to look further and she was understanding. I was already getting dressed again when another lady (a somewhat curvier, older lady) joined us. She asked how things were going and her colleague indicated that I will not buy today and that I will look further. Then I got a rather reproachful question, why not? I politely replied that the dresses that had been selected were not the dresses I had in mind except for one, but that it was not 'the' dress. In the same reproachful tone she asked what the dress was missing so that I would buy it. I was surprised by that question and found it to be quite intrusive. She continued her argument by saying that the dress is very popular and that 'gone is gone' and then I would have missed my chance. To which I replied that I still had a lot of time, that this was my first fitting and that I want to compare other dresses. I also said I know sold is sold, but since it wasn't the dress I wanted I didn't understand her biting remark. She continued her words by taking a dress I had tried on from the hook in my fitting room with the comment that this dress now goes to a bride who likes it. I said it was fine, that the dress didn't suit me, but she didn't listen to that and already walked away. Because of the actions of that woman, I walked out of the store with an unpleasant feeling. I felt pressured, but most of all it felt like it was all about sales. Sell as much as possible and where the bride ends up at number 2. I regret doing my first fitting in this store. Fortunately, I know that every location can be different, which is why I want to give the Rotterdam location another chance.