My sister is getting married and having 7 bridesmaids do a couple of days before we went with all of them we visited to check they had what we wanted rather than wasting anyone’s time on the day and we had the hell of a lovely girl and tried lots in so thought yes it’s worth the trip back as we were not from the area and felt it had more stock than the one closer to us. So we all drove and we’re all quite excited to go in and try on for cut , fit , colour etc etc to make sure they were all happy and after a bit we were almost at the point of choice made but my sister asked for a belt to just see what it would look like At this point the young assistant did give her a flower girls belt from the stand next to us but my sister just said ,no could I have one from the bridal side and put two fingers on top of each other and said about this thick to shoe what she would like Well we were all waiting for her to come back but my sister and myself were sat down on the sofa facing the mirror when the next thing we knew a tall lady came in and stood behind the sofa and asked , who is the bride ,, to which she replied me , The assistant (who we later found out was the manager ) started to go have a go and say how dare you talk to my staff in that way and how dare you call my staff this thick !!!! We could not believe it we really really could not ! My sister was upset and annoyed and said I’ve not said that the manager said her staff member was in floods of tears , We got the girls to get dressed and was leaving when my sister saw the girl and manager chatting and she told the girl she did not call her that but at this point the manager was just shaking her head at my sister as though to say just go and that was that Well I at this point had to tell the manager that I’m my opinion she had completely mismanaged the situation and maybe the best way would of been to ask the bride could she maybe spare a moment and afk the question away for everyone else but she did not care she was not interested and no matter what we said she did not believe or even want to know the truth We were all absolutely shocked and disappointed and disappointed I did tell her Sh had lost a large sale and I did say I was doing a review and again she just shook her head uninterested and did not care , did not care that she got it so wrong and the fact we were presumed in the wrong with no questions asked at all , 7 of us stood there waiting and not knowing where it had come from ! To say we would never go back into that branch is an understatement but as a company you need to address the manager and maybe offer her some customer service training as her own skills in this area are completely lacking