We were really excited about this trip but found the whole thing a bit of a let down really. We visited the Bristol store and were told there was a two hour wait to try on dresses, then we could pick only four to try on. Not necessarily a problem if those are the rules, but the website needs to be transparent about this, rather than boasting that no appointments are necessary and that you can try on 'as many dresses as you like', actually, you can try on four and then rejoin the queue to try on another four. Because the shop was so busy there wasn't time to choose another four and try. We waited around for two hours and when it came to trying on dresses I had a list on my phone of about twelve dresses I had seen on the website and added to my Wishlist. They didn't have a single one in stock which suprised me a little - I of course didn't expect them to have them all but I thought they might at least have a few. Nevertheless they had some really nice dresses in there I was excited to try on. The lady who helped me try them on was very nice but we were clearly being rushed out at the end. There was a dress I liked very much and wanted to try it on again with a longer veil, but she said there were 'other brides waiting' and there wasn't really time. This put me off buying the dress. I also noticed that some of the dresses had foundation and lipstick marks on the inside - again this isnt really their fault but it was a bit off putting. We were rushed out after an hour so really it was an appointment, as we were told when to turn up and when to leave. I understand that it's busy but the website implies a relaxed experience browsing dresses without the pressure of an expensive boutique. £600 to £700 is still a lot of money to spend on a single transaction and the customer service should reflect this. To be honest, most of these dresses are £700 - once you buy the hanger, dress box and wunderskirt they ask you to buy the prices aren't far off what an independent boutique might start at - you'd be better off going to them and feeling a bit special. Despite trying on a dress I really liked I wouldn't part with my money for it as I found the whole experience a bit disappointing.