I arrived at the Fleetwood store and explained I was wanting to try on a dress but unfortunately my mum who had planned to come with me was in hospital.The lady started off fine and after trying on a few dresses I chose my dress.As I needed a small alteration to my dress I was told don't worry WE can do that for you.I was given a wunderskirt and a overskirt .When I went up to the till I was told it was going to cost another £300 nearly for the all the extras even though I wasn't asked at the time if I wanted to purchase them.I was then told at the counter here is a couple of names and contact details of someone who could do your alterations.When I asked how much the lady said it could possibly cost another £150!!.As my mum was paying I asked if I could pay a deposit and then pay the remainder when my mum was out of hospital. The manger intervened at this stage when I had paid and was quite rude stating "I can give you the deposit back if you can't pay the amount.The reason why I had chose web2be was that I had to bring the wedding forward and didn't have much time due to my sister being terminal.Thete didn't seem to be any compassion. I went and told my fiancee what had happened and he saw how upset I was he then went back into the shop and paid the full amount. When I collected my dress ,I spoke to another lady.I had bought an a line dress and was given a wunnderskirt for a fishtail dress.I asked why I had been given this she just looked at me??.Eventually she swapped it for an a line skirt. I am very dissatisfied with the whole process and treatment I'd received. I spent nearly £800 my dress wasn't even pressed and when I asked I again was told the seamstress normally does it?.I got a freind to do my alterations??. On leaving the shop I wasn't even told "Have a nice wedding " I said bye and was ignored!.Staff clearly need some training when dealing with members of the public!!.