Anonymous
When we arrived and were sent away for an hour and half before we could get it which was fine as we kept ourselves busy. When we finally got in they told us we could try 4 dresses on come out and get another 4. Their plus size section doesn’t have that many dresses, but if you’re of smaller size it seems more catered for these sizes as they have hundreds. However, when the time came for trying on more dresses and my maid of honour popped out to get 2 dresses that were left in my size to try (she went to prevent me getting dressed again and told to do so by our lady dressing us), the manager snatched them off her and then said I would have to get dressed and then wait for over an hour to try more dresses on. It makes no sense in my eyes to do it that way, I was already undressed with an underskirt on ready to try more on (the manager also argued with me whilst I was undressed, didn’t feel very dignified…!). I also, was so quick trying dresses on and even the subsequent 2 that I put on I put on at speed and knew I didn’t like them and what a waste an hour would have been! It put the whole experience off, wedding dress shopping should be a pleasure and the manager made it not the case! I found a dress I really liked and I almost bought it but the attitude has put uncertainty into my mind. I’ve left with it on deposit and I’m now going to see what I can find elsewhere in the meantime. But that would have almost certainly been a guaranteed sale if they could have improved their customer service!
1 year ago
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WED2B has a 4.9 average rating from 34,245 reviews

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