I didn't come to buy this time I had already purchased my dressed along with everything else that I tried on however, when I came to try my underskirt I had been given a completely different one to the one I tried on so I then have to ring round to speak to someone but because of covid it was closed so I waited until it reopened and spoke to a team member who said I can exchange it no problem I didn't need my receipt as she pulled my details up on the system anyway fast forward 2 more months as I had covid and it was in my house and I kept being pinged, I was finally able to take it in 3 days ago and I have to say the lady at the till was quite rude I explained my situation and that I live right over the other side of town which is a 45 minute drive to be told I need to go and get my receipt, this then made me quite angry as I had already explained the previous lady said I didn't need my receipt as she found my details on the system again I gave her the name of who served me and I proceeded to say this isn't even my fault I wouldn't have had to come if the assistant who helped me would have got the right underskirt to which her reply was I doubt ****** would have made a mistake, well clearly she did because I didn't get the dress and accessories to try on that's what the assistant is for, after going back and forth and her saying I doubt your details will even come up as you bought the dress last year, but guess what after finally checking she printed off the receipt and you can clearly see what I had paid for and what I got were 2 different things I even pointed that out to her so she finally, reluctantly I think made the exchange. Based on this experience that is why I have given 2 stars her customer service and challenging attitude are not what a bride to be wants to be met with especially when it was their mistake.