Five star rating in terms of efficiency and professionalism. I did not want to sell my caravan (my wife's ill health being the reason ) and found it shocking that I paid circa £20K for a 2017 Lunar Delta Ti in 2021 and it is worth half that price now with a reputation for having damp issues. None of this , including the slow market in resale caravans, is WBTC's fault, and Danny was a very personable man to deal with , as was Darren the Service Engineer who collected the van. I liked the fact that Darren works for himself and simply reports back to WBTC who make the decision on the offer. I have to accept that the revised offer was more than fair considering all the circumstances and thank Danny for his understanding.