Totally get that you are working with less staff but why not close orders so you can cope? At the moment you are buying and selling and getting inundated making a pretty poor experience for everyone involved. It's totally unacceptable to keep taking in orders and trades with no ability to actually complete these in a reasonable and quoted time frame, They are now saying payment will slip from 7 to 14 to 21 days and even then I'm not convinced. ZERO warning on website. This seems more like a cash flow issue than a staffing issue. They never 'test' games in store just check and pay. I fear they may be struggling for for-fill payments hence delays. Support only responded as I called them out on Twitter. In short: Slow Service Poor Customer Service Wont use again and COVID19 excuses only go so far