I placed an order online with CEX for a £530 MacBook pro on Tuesday evening. Nothing was heard from them apart from the automatically generated email (stating delivery would take place between 3-5 working days) until Thursday. The email stated the item had been dispatched and gave me a UPS tracking number. The tracking number did not work at all and on Friday morning I contacted customer service by email about this issue. I also later contacted them by Facebook messenger as they hadn't responded to my email. It's not possible to phone CEX customer service, only email, Facebook & Twitter and they don't respond quickly to any of those either. I was then informed that the store hadn't shipped my item as reported and they would do so today (Friday). It would definitely go out today. I was given a new tracking number and using this I found that the item hadn't shipped on Friday. Saturday morning I contacted them again. After a long wait I was informed the item now wouldn't ship until Monday. No apologies. The item now won't arrive for a further 5 days, making the total shipping time 10 days! No apologies from anyone. I was just "thanked for my understanding". I requested to pick up the item from the store but was told I could not for "security reasons". Dont understand what security risks there are if i bring the appropriate ID. So I asked if I could cancel the order, get a refund of my in store voucher and buy one myself from another store. I was told this would take 3 working days to process! Now I am between a rock and a hard place as I have no quick solution to getting my voucher or my laptop. Customer service take ages to respond to communications and are unwilling to do anything quickly to resolve the situation. Contacting CS by electronic means is not acceptable. We really need a phone number to call in situations like this, but CEX don't want to give us one. Terrible service. Avoid buying on line from them at all costs.