You're Never Getting A Refund! Never EVER us these! I initially had my business logo created by Web Designs Labs UK but through after sales I decided to take out the social media pack back in August 2020. The next day I tried to cancel because of my own fault but was told work had already begun and I would have my first lot of social media content within 1 week..... 3 weeks later, I contacted them as I'd not heard anything (my bad I should of contacted them earlier but i'm in the early stages of a new business and very busy) and was told they had created me 2 social media accounts and lots of marketing material. I checked the social media accounts and they had been created that same day and there was a 'stock' video on one of the accounts thats it, fair enough. I then asked for a partial refund due to not being happy, no response. As my original social media pack (3 month deal with 1 month remaing and nothing done) was coming to a disappointing end after having 2 social media accounts duplicated and no marketing material generated I eventually asked for my account manager's manager! He agree'd in October to give me 6 months worth of social media marketing starting from August 2020 (so I got an extra 3 months added to my 1 month remaining). I then didnt hear anything for the rest of October and most of November after several attempts of contacting. Eventually got intouch with the Manager and was told they are working on my marketing material (So August to mid-November, nothing has been done) and agreed to weekly updates from him directly (email confirmation). I got no weekly report but work commenced in the first week of December. The marketing material was really good and I was happy with it BUT still got no weekly report. BUNCH OF COWBOYS. At this point after asking for several refunds, updates and marketing material I gave up with trying to get them to do any work so I just email them everyother day to be annoying now. 29th of December 2020 I finally got my first report, they had done 8 posts in December and i'd lost Followers, Likes, Post Reach and Engagement was down, fair enough thats social media. But since this report I have had no contact or phone calls, no more social media posts.