Never heard of this service before now so booked this service as my charging port on my Note 9 was damaged. Wrongly, i booked and paid for this then after the fact looked at reviews - and began to worry a little. My concerns were put to rest quickly enough once Marcus arrived. I was informed in the morning of a time slot, as told i would be, and he called me about 20 minutes before arriving. He was polite and pleasant and didn't hang about getting to work. Once completed he informed me of the work done, showed me my phone working as before etc and left. The phone was in exact same condition as i gave it to him (except the repair had been done obviously)- no extra scratches, no open bits on the sides or loose fittings. Overall a great experience and if needed i would definitely use this service again. (NOTE - before the engineer arrived i started worrying myself about the warranty of my phone if they opened it as in the small print it says they are Samsung trained but 3rd party. I contacted Samsung directly and was assured they are affiliated with this company - here's a bit of the email Samsung sent back: https://samsungrepair.com/mobile-workshops is our affiliated repair service.Please show them your proof of purchase for validation of the warranty.And just give you a heads up,the warranty on your device covers defects in materials and workmanship, and upon receipt of your device,it will be fully inspected in accordance with the terms of our warranty.) great experience, very reasonable price considering you dont have to leave your home, and easy to use web site many thanks!!