I paid £299 to repair the screen of my Samsung Galaxy S21 Ultra. The booking process was smooth and the technician arrived on time and carried out the repair work in a very timely fashion. However, after returning the phone, it was no longer able to register the SIM card and so was unusable for phone calls and text messages. I called WeFix and they informed me that they had run diagnostics which had "confirmed" that the phone was in working order, so I had to contact Samsung to claim a repair under warranty. After successfully testing my SIM in another phone, I had to go through the laborious tasks of restarting the phone several times, taking the SIM card in and out and finally having to do a factory reset (under the guidance of Samsung). All to no avail. So I have had to book another repair - after damage caused by WeFix - under my own steam, since WeFix have washed their hands of any responsibility, which leaves me with a defective phone for a week. I gave them another call to ask them about their customer care policy and if they do anything to address issues such as these where the customer is inconvenienced. After rattling off some pre-prepared text, the person on the phone confirmed that they don't do anything, and in fact tried to defend this stance. Simply put, they don't care if they inconvenience a customer.