This relates to a sale made on May 17th 2022. The valuation process was nice and easy, but when I turned up to drop off the car, the agent claimed the vehicle didn't match the model on the V5 document and reduced the offer price by approx 20% - approx £300. I don't understand how my V5 could be wrong, but by that stage I was committed to the sale as had made that the last day of insurance cover for that car and had a new car arriving the following day. So reluctantly I was obliged to accept the lower offer. What's more, I got the valuation through Topcashback and they refused to pay the cashback due. I'll certainly never use them again and, on the basis of my experience, wouldn't recommend them to others.