I've seen the adds and know people that have sworn by this company. My main issue was the lies. Do not advertise same day transfer and next day when it actually depends on the value of the car. Had I known about this I would not have either used a different company or being more informed and being prepared to be without a car for a couple of days. As I called Customer services out about this they managed to do next day service but that still meant the money isn't guaranteed until 7pm so still means that you need to be prepared to be without a car or male alternative arrangements. I hope this will help someone else. Whilst the agent was friendly and helpful his product knowledge of cars wasn't that great. He didn't even know that the car I was selling was ulez compliant and also tried to claim that through a part exchange I would have got significant less. It was only a £200 difference not 2k.