The worst experience at the Swinton branch that has still not been resolved. Car taken in on Sunday online value £6,000 offered around £700 below the initial quote which I expected as they are known to do this. I just wanted a quick sale as I'm due to have a baby. Contracts all signed and documents handed over. I received an email on Wednesday asking for me to contact them as they was missing information. I called them and they said that after further checks they are reducing the offer, I asked why and they said because it had gone through salvage but was not categorised and the HPI was clear. So basically it was showing as being in an accident. I'm not sure how they have the right to do this as the terms and conditions doesn't state they can amend and reject the offer based on this reason. They then offered me a revised offer of £3000 which I rejected. I have asked repeatedly now for 2 days details within the terms of condition that allow them, to buy my car change the V5 document to them, and cancel my tax. Then decide that they don't want to pay the amount we agreed. I understand in some instance where they could do this issues with mileage tampering etc but that not the case with my car. To top this off they returned my car today which i refused to sign for until this matter is resolved. I have to complete a v6 form and send this in to DVLA so that the V5 log book can return to my name - because they legally own the car but want to change how much they want to pay for it although all the paper work is done The car was returned with no floor mats and I am also not able to tax the car as I am not the owner until my V5 is sent off and returned which can take 4 weeks. So I have a car that I can't drive until this is resolved I have tried to get to the bottom of this for two days and I have asked for details from a number of manager all that have initially taken my call and then proceeded to ignore me or not respond I have also sent a complaint email in for them to respond with it's not met compliance checks that they do however again when I asked for details of this linked to the terms and conditions and how they can then amend an offer that was agreed I got no response and why are they doing checks like that after all the documents have been handed over and they legally own the car again no response The service doesn't even deserve a 1 star if I could give them 0 that's what I would do