Very bad experience at Sittingbourne brunch! Firstly to say is only for customer service/reception wise because I not get to the services. We have booked for 12pm on 21/03/2020 for tracking and we been 11:40 there (20 minutes before) - we try to go to the reception but some one shouting " where are you going?"- we said to reception - for tracking. The reply was no chance today but sorry we are booked for 12? He said something for my friend but he dos not understood (the reason I am there- to translate). The man started showing me strange things with the hands- I told him that I speak English and he showing me the car park and to sit (probably in the car - in the reception was few people and probably concerned for corona virus?) OK we sit in the car, no one took our car reg. or paper? At 12 I was a bit inpatient but no one coming back to us and another two car was in the garage? We went to reception and another man said waiting for Steve I think. He come and said "What?" We are booked for 12 I said. Will be minimum of 30 minutes wait - he said. Sorry but coming from Maidstone and wait 1 hour (may more and such a rudeness ?) it is not acceptable for us especially with booking and no one care about us- it is not professional and 0 customer service. We spok another language with my friend but this is the reason I'm there- for translation. Probably he ignored us because of this! But we are customers and he should treat us Fairly. Later he said - OK I can start in 15 minutes. I said sorry - NO. I'm sure that will may not coming back to you because I 'm not English but I'm British from 12 years and I'm here already 20 years and never treated like this- is not acceptable AT ALL. This is very serious matter! He may have bad day but shouldn't do it that way!