Arrived at your Northfleet depot with a punctured front tyre.. Two vehicles were being attended to one with replacement tyres the other with I believe a tyre issue. I was kept waiting for 45 minutes. When I was eventually asked to bring my van into the workshop, the tyre fitter then dissapered to his van parked in the yard. Twenty minutes later he arrived and started to work on the punctured tyre. It was pathetic he walked up and down the workshop looking for the right trolley jack. He complained no body returned tools etc to there correct storage position. When he finally found a trolley jack he said it was the incorrect one but would use it anyway, on closer inspection he said it was the correct one after all. Having removed the wheel he found a screw had indeed caused the puncture. Having removed the tyre from the rim to repair the tyre he was called away by another fitter who was having trouble tightening a wheel on another truck. In all three tyre fitters were now looking at the issue. Having waited a further twenty minutes the Supervisor asked another fitter to take over and repair my puncture. The time taken from arrival to leaving the premises was 1 hour 45 minutes. I believe with three fitters working if the Supervisor was thinking straIght I could have been attended to earlier. My puncture repair could have been completed in much less time than the other vehicles The whole experience was poor and frustrating as I had a full days work once the tyre was repaired, of course my work load was not completed. On this experience I will refrain from using this poorly organised tyre company again.