Appalling service today by Tony on the reception desk in Gravesend. Went to the office to book an MOT test after doing the school run. As I had my baby twins in the car, I stayed by the office door while trying to do the booking. Tony said I had to close the door and approach the desk. I said I could not as I had two babies in the car. He said, in a unfriendly tone, I could not have the door open because their heating was on. I said I would leave it. He said “ok: ok then!”. So inflexible and insensitive! He would rather I left my babies alone because he was feeling cold! What a way to lose a customer!