A complete shambles. Payment (in advance) was based on an assumed amount of garden waste with an agreement that any difference would be paid for on a prorata basis. A different company showed up (supposedly a "sister" company) and they clearly had a different agenda. They immediately started haggling about the price and also advised that the amount they were told to collect was less that I had agreed with Waste King. After many phone calls between the different parties, they left having collected nothing. After apologies from Waste King I was promised, in writing, that a different team would come the next day to clear everything. The same other company came back the next day and the same guy started arguing again about the price. Again more calls with Waste King. After two hours the van was loaded with less that I paid for and the guys left. After much frustrating argument with Waste King they finally agreed to a partial refund having refused to remove the remainder of the agreed load. Altogether a very unpleasant experience and worse was the complete inconvenience caused. Not recommended.