Having had a no show on a previous occasion, this time the operator was running an hour outside the one hour window, so I assumed it was another no show. I couldn't find out what was happening ( emails, texts, calls, live chats). The operator, Arthur, did arrive but was booked for another job he did not want to be late for and so a 'Silver plus valet' was done in 40mins. Various parts of the interior were missed out. When I fed this back with photos, I was told someone would come round the next day to resolve it and was given a 1 hour time slot. As the one hour time slot expired, I was told it was the same person, Arthur, and he was running late again. When he did turn up he wasn't prepared to finish off the job as he claimed that I should have booked a gold valet if I wanted it cleaned properly. I only booked an £80 silver plus valet and Arthur argued it was apparently not enough to get the car valeted properly. When I said I had booked silver before and car was cleaned to a high standard, Arthur and his girlfriend started shouting at me in the street and then walked off. Arthur has a 5* review record and this where I have concerns about how the system operates. Turning up late twice (outside the 1 hour window) and not doing basic clean like vacuuming door pockets or wiping dashboard calls into question the 5* reviews, then arguing when asked to put it right, which would have taken 5mins makes the review record look inaccurate. Interestingly there is no way of leaving a review for the operator only Wash Doctors as a company.