Steve
Beware the hype. If they can avoid paying out they will. I put my car in for an MOT and mentioned to the mechanic that my steering was starting to feel heavy. I needed new brake calipers to get through the MOT but the steering was not an MOT issue. The garage put a claim in Warrantywise for the repairs which they rejected on the basis of the work already being done, which is wasn't, and that I didn't have the MOT add-on (which was fair enough w.r.t. the brake calipers, which incidentally would have been covered if the repair hadn't been part of the MOT). The car passed the MOT and a week or two later went back in for the steering column fix. I again claimed with WW as my policy explicitly mentions 'steering column joints & bearings' are included in my cover. They still refused to pay out based on the fact the work had already been done. It hadn't. It just felt like they were looking for a reason not to pay. I complained. They looked again and decided to criticise the mechanic for not making the steering column issue part of the MOT failure, which given they hadn't seen the car seems odd that they would know how bad it was. They picked up on his use of the word 'seized' to explain the joint was getting stiff, hence the heavy steering. It wasn't seized. I could still drive it. It just felt like the power steering wasn't working any more - that kind of heavy. This was definitely starting to feel like they just needed to justify their original wrong decision. So my advice is beware. They're super nice when they want your money to buy the cover (£3k in my case for 3 years cover), but squirm like hell when they might have to pay out £200 or £300 in a claim. Really poor show in my book. They've got Quentin Wilson plastered all over their marketing but I'm not sure he'd be happy if he knew this kind of service was going on.
10 months ago
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