I ordered the samples and my dogs loved them. So I ordered a 10kg bag which made my one dog sick for over a week, and the other dog shook her head and refused to eat it, my dogs eat anything so this was unusual . l left it out for the fox and he/she refused it also. I contacted the company and they wouldn't refund as there policy is not to refund opened bags. I was concerned it was a faulty batch. There reply was it was from the same batch although I ordered fish and the samples were all of the available flavours. I had to throw it in the bin so a waste of money. There was also a message on Facebook where a customer had said her dogs wouldn't eat it also which seems to of been removed. There could of beem a problem with it which happens but a refund or exchange would of solved this problem but company did nothing only saying it is frustrating!