Joining Waggel was very easy, quick and simple. I prefer having an online account and love the competitions that are so easy to enter. I researched dog insurance extensively as my last provider was doubling the monthly cost each year which made it unaffordable in the end. With my dog being nearly 13 it does limit insurance providers as most are unwilling to insure this age. Thankfully Waggel was willing to provide insurance for my dog and I went ahead with the quote in February 2020. Since then I’ve had to make a claim, actually 3 claims from 3 different vet practices (out of hours vet, regularly vet and referral vet) but for the same condition. Waggel were fantastic with communication and customer service which made a stressful time a little easier. There was one downside which was due to the veterinary practices I visited not having heard of or dealt with Waggel Insurance before so they were unwilling to go forward with a direct claim. I’m sure this will change as Waggel builds up business and reviews and practices become more familiarised with the company but it may currently cause an issue with some pet owners If they don’t have the money to pay vet bills there and then. A few weeks on and Waggel have sorted out all 3 claims and paid me all money owed back. From working in veterinary practice as a qualified nurse for over 16 years I can tell you this was definitely one of the a fastest settled claims I’ve seen! So thumbs up from me for Waggel 👍🏻