Chief and I adore Waggel we are so happy to be part of the journey for such an innovative company! Everything is so straightforward, quick and simple! I love the fact that its digital yet personable. You never feel like you're dealing with things on your own. If you ever have a query and can't find the answer on the Waggel portal, then there is always someone available to assist via chat, email or phone. They give you honest advice, its refreshing that they actually care! The fact you get answers in real time matters so much especially if your stressed over something regarding your pet. The biggest bonus for me is the turn around time on claims. Its such a swift process, I simply enter everything on line, no paper forms or going back and forth with questions - I literally got my claim paid back within 3 days! Whoever said Pet Insurance is stressful or scary, definitely needs to give Waggel a go! Absolute game changers for the 21st century.