The delivery service was poor _ i was contacted by two different couriers both giving me a different date eventually having spoken to both companies and Vufold customer service i sorted out the confusion. I was told that the doors would be delivered between 7am and 12pm but they did not arrive until 22:00 on checking the boxes i was missing a pack and had to contact Vufold to arrange for delivery of the missing item. This was despatched to arrive with me on a Saturday and I had to wait in for the delivery.
Having checked the doors in the packaging they appeared to be ok however my builder was unable to fit them when they arrived and i had to wait 2 weeks before he was in a position to do this and when the packaging was fully removed one of the doors was damaged - part of the oak veneer was split - Vufold said it looked as though the door had been dropped and were unable to do anything as it was outside the 7 days for inspection on delivery, they did agree to send me a cheque so that i could get a wood repair glue to bond the damaged part.
I was missing several of the seals as well and Vufold agreed to send these but they did not arrive and i had to chase them again for these and they then sent them in the post. All in all quite a hassle to order the doors and receive the missing parts not the customer service i would expect. On this basis I would not recommend Vufold.
9 years ago
Vufold has a
4.8
average rating
from
1,836
reviews
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