Disappointing service though product is good. Just after delivery I got a call stating the fixings pack was probably the wrong one and had got mixed up with someone else's order. A courier was sent and another box delivered to me. I am doing a self build house and receive literally dozens of deliveries and can not check the contents in detail with all of them. I went to fit the door after several months and found parts missing from the fixing pack. Despite the previous mix up Vufold said I had just 3 days to check and identify problems so insisted I pay for the replacements, which I needed in order to finish the installation. I realise the timescale was long but with the initial mix up, relatively lowish value I thought they would accept the replacement like the numerous other companies I have dealt with during my build who acknowledge that deliveries cant always be checked for every nut and screw, and who trust and respect their customers. Very disappointed and would go to competitor if I needed another door.